As I understand it, doctors and soldiers develop a sense of ‘black comedy’ as a response to the pressures of death all around them. I think something similar happens to everyone who works in a call center for any good length of time.
In the case of eBay Customer Service, you literally have the ENTIRE WORLD screaming at you via email all day long. All written as though their problem? It’s YOUR fault, mother-@#!&^*. No matter how many problems a Rep manages to solve, the next email is always another screamer. With 500 more waiting in line today. Just. For. You.
There are precious few letters of thanks or happy endings. Because, let’s be real. Who has the stamina to hunt through eighteen pages of help to submit a message? Pissed off people, that’s who. No-one goes through all that just to say, “hey, wanted to letcha know I’m having a wonderful experience here!”
You GOTTA have an outlet.
Which is why, I think, our Halloweens were always so beserk. Or why we came up with things like the Annual Gourd Decorating Contest. And the Name that Just-Born Lamb whiteboard. And why, OMFG, ePeeps – this video seems so real, it could be a documenary.
Dudes, the IT Team would Kick. Our. Butts. Matrix-style.
© 2008, jules.maas. All rights reserved.
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That is the funniest thing I’ve seen in a long time!
I remember those Star Trek Enterprise looking guns that spat out spongy discs – and random koosh balls thrown in the dark at 3:45am.
LOVE IT!! and it’s so true. By the way, weren’t you there for the nerf “guns” we had in support and stuff? We used to shoot them back and forth to get each other’s attention LOL.